Junior IT Support Analyst
Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly?
Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.
Be the First Line of Tech Support
As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure.
This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment.
What You’ll Be Responsible For
In this user-facing role, you will:
- Provide responsive support to users via phone, email, and in person
- Diagnose and resolve desktop and laptop issues, including off-site repairs
- Build, configure, and test workstations, laptops, and mobile devices
- Support remote users with mobile connectivity and VPN access
- Manage new starter setups and leaver procedures
- Ensure backups of laptops, desktops, and personal folders are maintained
- Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
- Assist with LAN, WAN, and VPN connectivity troubleshooting
- Update and maintain the IT asset register
- Document IT processes and user guides clearly and accurately
- Administer and repair mobile communication devices
- Support IT equipment purchasing during staff holidays
- Uphold Health, Safety, Environmental, and Quality standards in all work
- Keep workspaces clean, organised, and secure
What You’ll Bring to the Team
Essential Requirements:
- Degree in IT or a closely related subject
- Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
- Understanding of PC builds, rebuilds, and configuration
- Familiarity with Microsoft products and PC hardware setup
- Strong communication skills—clear, helpful, and user-friendly
- Ability to stay calm and effective under pressure
- Logical problem-solving and decision-making skills
- Excellent attention to detail and time management
- Willingness to take initiative and responsibility
- Flexible, adaptable, and committed to continuous improvement
Desirable Experience:
- Microsoft certification (e.g., MTA, MCP, or equivalent)
Why Join Clarke Energy?
We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:
- Competitive salary
- 25 days annual leave plus bank holidays (with extended entitlement for long service)
- Holiday buy and sell scheme
- 7% company pension contribution
- Health care cash plan and life assurance
- Company car allowance (where applicable)
- Employee Assistance Programme (EAP)
- Hybrid working options
- Reward and recognition schemes
- Dedicated training via our in-house certified training department
- Career development and progression opportunities
About Clarke Energy
Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions.
Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.
Ready to Support the Future of Energy?
If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn, Workday, or contact Ben.Dixon@Clarke-Energy.com directly.