Area Service Manager
Location: South Wales and South West England, with UK and overseas travel as required
Are you an experienced service leader ready to take ownership of regional operational performance?
Clarke Energy is seeking an Area Service Manager to lead, develop and deploy a regional field service team, ensuring contractual commitments are met and our high standards of safety, quality and customer service are consistently delivered.
This is a senior operational role with real accountability for people leadership, engine fleet performance and customer relationships across a defined region. You’ll be at the heart of Clarke Energy’s service delivery, acting as a role model for professionalism, integrity and reliability.
Job Purpose
To manage the effective resourcing and deployment of Service Engineers and Apprentices within a region, ensuring contractual performance targets, customer expectations and Clarke Energy standards are achieved at all times.
The majority of your time will be spent managing and supporting the Field Service operational function across your region.
What You’ll Be Responsible For
Leading and developing your regional service team
You will manage, motivate and develop a team of Service Engineers and Apprentices, ensuring that:
- Team members are competent, supported and appropriately trained to perform their roles
- Performance is reviewed on an ongoing basis, with development actions taken where required
- Working hours, timesheets and expenses are monitored and controlled
- All company policies and employment procedures are consistently followed
Delivering contractual performance
You will ensure the regional engine fleet performs above contractual guarantees by:
- Planning and prioritising scheduled, preventative and corrective maintenance
- Managing contractual availability and performance obligations
- Analysing performance data to drive continuous improvement
- Managing the regional call‑out rota to provide 24/7 cover
- Forecasting decoke and overhaul requirements and working closely with Parts and Overhaul teams
- Liaising with the Commissioning Manager regarding commissioning activities
Operational control and compliance
You will:
- Ensure oil and coolant sampling is carried out in line with Clarke Energy codes of practice
- Monitor quality and ensure prompt corrective actions where required
- Ensure company processes for warranty and chargeable work are followed
- Prepare Risk Assessments and Method Statements with the QUENSH department
- Carry out unannounced audits of field teams for safe working practices
- Monitor engineering practices to minimise cost and waste
- Ensure engineering, vehicles and sites are audited and maintained to company standards
Customer relationship management
As the senior service representative in your region, you will:
- Act as the first point of contact for regional customers
- Build and maintain strong, long‑term customer relationships
- Hold regular customer meetings and provide technical and performance updates
- Manage site scheduling and ensure compliance with customer procedures
- Agree chargeable works with customers on a monthly basis
Leadership, communication and reporting
You will:
- Keep the South Field Service Operations Manager fully informed of regional performance
- Escalate operational, contractual or people issues appropriately
- Complete annual performance management reviews for your team
- Ensure Health, Safety and Environmental standards are met at all times
What We’re Looking For
We are looking for a leader who:
- Acts as a role model for professionalism, integrity and safety
- Is confident leading remote engineering teams
- Is customer focused, commercially aware and quality driven
- Communicates clearly, effectively and confidently at all levels
- Is resilient, organised and effective under pressure
- Is flexible, accountable and committed to continuous improvement
Technical Knowledge, Skills and Experience
Essential
- Time‑served engineer (NVQ, City & Guilds or equivalent)
- Minimum of 10 years’ engineering experience across electrical and mechanical disciplines
- Strong knowledge of internal combustion engines and generators
- CHP and balance of plant experience
- Proven experience managing remote engineering teams
- Strong customer relationship management experience
- Excellent leadership, communication and organisational skills
- Good IT skills
- Ability to work independently and lead by example
Desirable
- INNIO Jenbacher product knowledge
- HNC / HND in Engineering or equivalent
- Engine commissioning experience
- Gas Safe registration
Why Join Clarke Energy?
Clarke Energy is a global leader in the engineering, installation and maintenance of sustainable energy solutions. We pride ourselves on our technical excellence, high safety standards and commitment to developing our people.
In return, we offer:
- A leadership role with real regional influence
- The opportunity to work in a respected global energy business
- Ongoing professional development and support
- A collaborative culture focused on quality, safety and performance
About Clarke Energy
Clarke Energy is a globally recognised EPC and service provider, specialising in low and zero‑carbon energy solutions. Operating in 29 countries, we are the largest authorised distributor and service partner for INNIO’s hydrogen‑ready reciprocating engines, supporting customers on their journey to net zero.
Interested in leading and developing high‑performing field service team?
Click here to apply!!!